Payment Methods: We accept a variety of secure payment options for your convenience: Visa Mastercard Debit Cards Secure Online Payment Gateway (PayPal) Letter of Credit (Document Credit) We do not currently accept cash on delivery (COD).

Currency: Please note: We do not currently accept Egyptian Pounds (EGP) for international orders. To ensure a smooth transaction, we recommend using one of the following currencies: US Dollars (USD) British Pounds (GBP) Euros (EUR) Your bank may provide a currency conversion option during checkout, but the final transaction will be processed in one of the listed currencies.

Financing Options: We understand that purchasing furniture can be a significant investment. To help you spread the cost, we offer a financing option. You can make a 40% down payment at the time of order, and the remaining 60% will be due upon delivery. Please note: Financing options are subject to credit approval.

Shipping Options: Oasis Origins currently offers FOB (Free On Board) shipments. This means the customer's responsibility for the goods begins once they are loaded onto the ship at the origin port in Egypt. This allows you to offer competitive pricing while ensuring a smooth handover to the customer's chosen freight forwarder. Shipping Costs: To facilitate easier shipping and transparent customs processes, we recommend contacting our logistics department. They can help you find the best rates and navigate any customs or import duties that may apply. Please note: Customs and import duties are the responsibility of the buyer. Returns and Exchanges: We understand that sometimes things don't go as planned. You have the right to return any good that does not meet the description provided on our website, including written descriptions and product photos. However, we are not responsible for any damage caused during shipping. In the case of a damaged product: We will offer a full 100% refund on the item itself. Unfortunately, the customer will be responsible for the return shipping costs

1. What is the minimum order quantity (MOQ)? We require a minimum order quantity of 30 pieces per item.

2. Do you offer product samples? Yes, we do offer product samples. However, due to the size and weight of furniture, samples are shipped via Less-than-Container Load (LCL) shipping and require a separate fee.

3. How can I make a purchase? To ensure a smooth transaction and personalized service, we currently only accept purchases through our dedicated sales representatives located in various countries. These representatives operate under international contracts designed to protect both parties.

4. How can I contact a sales representative? You can easily connect with a sales representative by contacting us via email or WhatsApp. We will then arrange for a representative to contact you within 72 hours to discuss your furniture needs.